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A successful business requires two main things; a point of differentiation, and a high level of customer service. While finding your POD is easy, and oftentimes obvious (a new SEO charging less than his competition); what many techies forget is that customer service is the...

In all things, there must be some measure of success, a pre-determined outcome to quantify if ‘whatever’ has been successful or not. Even if it’s just a relaxing day at the beach… were you relaxed? Did you achieve your goal? Everything has it’s intended outcome. An...